There is another scam email that is doing the rounds. We have checked with BT and this is definitely a scam. So please delete the following email, should you receive it.
From: BT <ebilling@bt.com>
To:
Sent: Sunday, 23 March 2014, 18:50
Subject: Service Cancellation Notice.
Dear Customer,
This e-mail has been sent to you by BT to inform you that we were unable to process your last payment of bill.This might be due to either of the following reasons:
1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect Payment information during bill payment process.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.
Regards,
BT Billing Department
Monxton Matters 
another scam from that email address says”We have been informed you wish to close your BT account, if this is not correct press the return email button” this will take you to the scam address where they will ask for financial details. Do not respond.
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